FAQ

Frequently Asked Questions at Fountain Court Apartments

A comprehensive guide to our apartments and facilities can be found in our Fountain Court App – download now.

What time is reception open?

Braid: 7.30am – 10pm. EQ2: 8am – 10pm Monday – Saturday, 8am – 5pm Sunday.

Grove, Grove Executive, Harris and Morrison at 121 Grove Street: Open 24 hours, 7 days a week

Stewart: Open 24 hours, 7 days a week

Royal Garden: Open 24 hours, 7 days a week.

What time can I check in and out?

Check-in time is from 3pm onwards. Check-out time is 10.30am on the day of departure. Guests booking on our website online will benefit from a complimentary late check out until 12:30pm. Late check outs may be arranged for an additional charge.

Are pets allowed?

Small dogs are allowed to stay at Grove, Grove Executive, EQ2, Morrison and Harris at a charge of GBP10 on request.

Is parking available?

For Harris, Grove Executive, Grove and Morrison Apartments secure parking is available at 121 Grove Street at GBP10 per night. For EQ2, secure underground parking is available on-site at GBP10 per night. For Stewart Apartments secure underground parking is available on-site at GBP15 per night. The size restrictions for Stewart parking are as follows: weight 2200kg, width 2.6m, length 5.28m, height 2m. All parking is subject to availability.

Do you have Wi-Fi internet access and how much does it cost?

There is totally complimentary superfast fibre-optic Wi-Fi in all apartments.

Do the apartments have a lift?

There is a lift to all floors at Harris, EQ2, Stewart, Grove and Grove Executive. At Royal Garden there is lift access covering 5 floors. At Braid there is lift access to 3 of 4 floors.

Are towels and linen provided?

Yes, both are provided. Towels are replenished daily, and linen after 4 nights.

Do the apartments have hairdryers?

All apartments have one hairdryer.

Are there cots available for children and how much would this cost?

Cots are available for children under 2 and are free of charge. High chairs and a bottle steriliser may also be available on request.

Is smoking allowed in the apartments?

All apartments at Fountain Court are non-smoking. Your credit card shall be charged should you smoke in the apartment.

How do I get to the apartments from the airport?

You can take a taxi which will cost approximately £18 one-way, or get the Airlink Bus or the tram which runs every fifteen minutes. Get off at Haymarket for our Morrison, Harris and Grove Street Apartments, Princes Street for Stewart and St Andrew Square for Royal Garden and Braid Apartments.

How far are the apartments from the city centre?

It takes approximately 10 minutes to walk from our Harris, Morrison, Grove, Grove Executive and EQ2 Apartments to Princes Street and 15 – 20 minutes to Edinburgh Castle. Royal Garden, Braid and Stewart Apartments are in the heart of the city.

Is there a supermarket nearby?

Tesco Express on Fountainbridge is only a 2-minute walk from our apartments for all of your requirements for Harris, Morrison, Grove, Grove Executive and EQ2. For Royal Garden and Braid there is a Sainsbury’s two minutes away at St Andrew Square and for Stewart Apartments this is within 5 minutes walk.

What housekeeping services are included?

Our Housekeeping Team services apartments between 8.30am and 3pm Monday to Friday and 10am-3pm Saturday and Sunday. They are pleased to supply cots, high chairs, additional duvets, pillows, towels, bath/shower mats and toiletries. Please contact Reception should you require any of the above items. Should you require no Housekeeping service, please call reception to advise or alternatively please put the Do Not Disturb/Privacy sign on your door.

Our Housekeeping Team will refresh your apartment daily, making the beds, cleaning the bathroom and kitchen. Please note that Housekeeping will not be responsible for the cleaning of any dishes or crockery/pots and pans, etc. Bed sheets will be changed every four days. Towels which are left on the towel rails will not be changed but should you require fresh towels daily please place them in the bath or in the shower tray. Our staff are not permitted to move guest belongings from any surfaces (or beds) and we will dust/vacuum around these items as best as we can.

Please note that our Housekeeping Team require access to your apartment at least once a week.

Upon your departure day, we kindly ask that all rubbish is bagged (additional black refuse bags under kitchen sink) and that the Apartment is left in order. Any damages to the apartment, or any additional cleaning charges incurred will be retained from your credit card pre-authorisation/deposit  paid at check in and may also result in further charges.

How can I find more pre-arrival information?

Should you require any more information, please contact us on 0131 622 6677 or enq@fountaincourt.com.

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