FAQ

Frequently Asked Questions at Fountain Court Apartments

A comprehensive guide to our apartments and facilities can be found in our Fountain Court App – download now.

How do I get to the apartments from the airport?

By Tram

There is a tram every 15 minutes. Trams run from the airport anytime between 6.30am and 10.48pm and to the airport between 5.30am to 11.30pm. Your tram ticket can be used for an Airlink bus outside of this time.

An adult return from the airport costs £8.50 and a child return costs £4.50. Tickets must be purchased before getting on a tram and can be purchased at any tram stop. A return ticket is valid for 28 days.

For Grove, Grove Executive, Harris or EQ2 Apartments alight at Haymarket Tram Stop. For our Royal Garden Apartments, alight at St. Andrews Square.

By Bus

The Airlink Bus service is also readily available for travel. Get on the Airlink 100 and get off at Haymarket Train Station for Grove, Grove Executive, Harris and EQ2. For Royal Garden, get off at Waverly Train Station. An adult return costs £7.50 and a child return costs £3.00.

By Taxi

Taxis are readily available which will cost approximately £18 one-way depending on which property you are staying in.

What time is Reception open?

There is no on-site reception EQ2. Please contact us on our 24 hour mobile number 07780 665273 10 minutes prior to your arrival and one of our reception team will be ready to check you.

Grove, Grove Executive and Harris at 121 Grove Street: Open 24 hours, 7 days a week

Royal Garden: Open 24 hours, 7 days a week.

Can I leave my luggage before check-in and after check-out?

Luggage storage is a complimentary service and is available only for guests currently staying with Fountain Court Apartments to store their luggage or other personal belongings before check-in or after check-out, at the Management’s discretion.

Guests who choose to use the luggage storage facilities do so at their own risk. Fountain Court Apartments will not be responsible for the loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage.

What time can I check in and out?

Check-in time is from 3pm onwards. Check-out time is 10.30am on the day of departure. Guests booking on our website online will benefit from a complimentary late check out until 12:30pm. Late check-outs may be arranged for an additional charge.

Is there a minimum age to stage with you?

We accept all ages, but please note:

Are pets allowed?

Small dogs are allowed to stay at all of our properties at a charge of GBP10 on request. We allow a maximum of 2 dogs per booking.

What housekeeping services are included?

Our Housekeeping Team services apartments between 8.30am and 3pm Monday to Friday and 10am-3pm Saturday and Sunday. During peak periods these times may vary.

Our Housekeeping Team will refresh your apartment every 4 days. This includes making the beds and cleaning the bathroom and kitchen. Please note that Housekeeping will not be responsible for the cleaning of any dishes or crockery/pots and pans, etc. Bed sheets and towels will be changed every four days. Our staff is not permitted to move guest belongings from any surfaces (or beds) and we will dust/vacuum around these items as best as we can.

Towel and waste service, or additional full clean service is available at an additional cost. Please ask for this at Reception.

We are pleased to supply cots, high chairs, additional duvets, pillows, towels, bath/shower mats and toiletries. Please contact Reception should you require any of the above items. Should you require no Housekeeping service, please call reception to advise or alternatively please put the Do Not Disturb/Privacy sign on your door.

Please note that our Housekeeping Team requires access to your apartment at least once a week.

Upon your departure day, we kindly ask that all rubbish is bagged (additional black refuse bags under the kitchen sink) and that the Apartment is left in order. Any damages to the apartment or any additional cleaning charges incurred will be retained from your credit card pre-authorisation/deposit paid at check-in and may also result in further charges.

Are towels and linen provided?

Yes, both are provided and replenished as part of your housekeeping service every 4 days. Additional changes can be requested at an additional price.

We provide one towel per person per apartment.

Is coffee provided?

We provide basic condiments such as tea, coffee and sugar at all of our properties.

Grove Executive now has Nespresso coffee machines in every apartment. You will be given a selection of complimentary coffee pods on check-in, with additional pods available for purchase at £1/pod or a sleeve of 10 pods for £7.

Is parking available?

For Grove, Grove Executive and Harris Apartments secure parking is available at 121 Grove Street at GBP12 per night. For EQ2, secure underground parking is available on-site at GBP12 per night. All parking is subject to availability.

Royal Garden does not have parking, but our reception team will be able to direct you to Q-Park Omni where our guests receive discounted parking. Please do not park on the road in front of Royal Garden as you will receive a parking fine.

Do you have Wi-Fi internet access and how much does it cost?

There is totally complimentary superfast fiber-optic Wi-Fi in all apartments.

Is there a washing machine in the apartment?

All apartments at Grove, Grove Executive, Harris and EQ2 have a washer/dryer for your use.

Royal Garden has a communal laundry facility on the ground floor.

Do the apartments have a lift?

There is a lift to all floors at Harris, EQ2, Grove and Grove Executive.

There is a lift at Royal Garden, but please note that this lift does not have access to all apartments. If you require lift-use then please indicate this while making your booking and we will ensure that you are allocated an appropriate apartment (subject to availability).

Are your apartments accessible?

Please get in contact with us about any requirements or requests you may have and our team will be able to advise you accordingly.

Do the apartments have hairdryers?

All apartments have one hairdryer.

Are there cots available for children and how much would this cost?

Cots are available for children under 2 and are free of charge. High chairs may also be available on request.

Is smoking allowed in the apartments?

All apartments at Fountain Court are non-smoking. Your credit card shall be charged should you smoke in the apartment.

How far are the apartments from the city centre?

It takes approximately 10 minutes to walk from our Grove, Grove Executive, Harris and EQ2 Apartments to Princes Street and 15 – 20 minutes to Edinburgh Castle. Our Royal Garden Apartments are in the heart of the city.

Is there a supermarket nearby?

Tesco Express on Fountainbridge is only a 2-minute walk from our apartments for all of your requirements for Grove, Grove Executive, Harris and EQ2.

For Royal Garden there is a Sainsbury’s on St Andrews Square and a  Tesco Express on Picardy Place, both only a few minutes walk away.

How can I find more pre-arrival information?

Should you require any more information, please contact us on 0131 622 6677 or enq@fountaincourt.com.

 

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