We’ve been nominated for Scotland’s Leading Serviced Apartments 2016 in the World Travel Awards and couldn’t be me more delighted. And of course, we’re in it to win it! So here are 5 reasons why you should vote for us.
Guest satisfaction is our main priority
Our consistently high review ratings on TripAdvisor as well as online travel agents like Expedia and Booking.com speak for themselves: An enjoyable guest experience is our priority. What really sets us apart from our competitors is our approach to listen before, during, and after guests stays with us. This sparks a circular flow of feedback from guests and proactive and responsive action from us enabling the best possible guest experience. While we can praise our own service endlessly, we would prefer to have our guests do that for us. As an example, all of our properties have achieved at least a 4-star rating on TripAdvisor with the majority of them actually being rated 4.5 out of 5 stars.
We’ve been in the business for a while
An independent company, Fountain Court has been providing serviced apartments in Edinburgh for nearly two decades. In fact, in 1998 we were one of the very first serviced apartment companies in the city, and now we have just recently opened our 8th development – Braid Apartments – in March 2016. All in all, we operate 230 serviced apartments in central Edinburgh, so we’ve got quite a success story to report in terms of growth! In addition, this depth of experience is what enables us to consistently improve our services and offerings to provide the best accommodation in the Scottish capital.
Our employees are the best
We choose our staff based on their passion for excellent service and Edinburgh as a travel destination. This approach pays off! Our staff have been described as “extremely knowledgeable”, “excellent ambassadors of the city”, and “legends” by our guests demonstrating that our employees do not only provide a basic service but enjoy catering for our guests. Along the lines of “Recruit for attitude, train for ability”, our staff are educated to be knowledgeable guides for travellers, who feel right at home with us.
We’re good to our people too
We recently asked our staff what they thought about working at Fountain Court Apartments and we’re delighted to report that we received some great feedback. For example, the majority of our staff would recommend us to a friend as a place to work! On a side note, 17 of our full-time employees have been working for us for more than 5 years, so they must like it here.
We’re a trusted source for all things Edinburgh
We know everything about Edinburgh there is to know! From the best place to get a fried Mars Bar to what shows you should see in the festival season, our team knows the answer. Our phones are manned 24 hours a day and there will always be someone to answer to your question. Furthermore, we regularly update our blog on local events and happenings to keep you in the loop on what’s going on in Edinburgh.
Voting ends 17th July 2016 and only requires a quick registration with name and email address