We’ve got excellent news to share with you!
Last week, we were awarded the prestigious Serviced Apartment Investment in People Award at the Association of Serviced Apartments Providers (ASAP) annual Awards Gala held in the Museum of London.
The UK award recognises customer champions among serviced apartment providers – businesses that operate customer-centric organisations by empowering their staff to go the extra mile for guests.
Well, if that doesn’t describe us perfectly?
Our Director John Neil commented:
It is a great honour for Fountain Court to be recognised with this accolade by our peer group, particularly as we were up against some tough competition from other excellent apartment operators in the UK. At Fountain Court we pride ourselves on our service, constantly striving to deliver professional and personal customer service to our guests at all times, and it is fantastic to receive the recognition for the team for their hard work and commitment.’
Fountain Court was commended on its approach to guest service excellence with its foundation in staff empowerment and engagement, training programmes geared towards enhancing the customer experience as well as utilising proactive communication channels.
So cheers to our award-winning service!