COVID-19 Update | COVID-19 FAQs

Covid-19 Health & Hygiene FAQ’s

Updated as frequently as possible

18 . 05 . 2020

ASAP Accredited Member, full details can be read here: ‘stay with confidence‘ 

 

Q: How do I check-in safely?
A: Social distancing procedures have been put in place to ensure no contact occurs during check-in and check out

Q: Will there be staff available during my stay?
A: Reception is open 7 days between 8am and 5pm. We also have Maintenance and Housekeeping team members available. We also have a team member on-site to deal with any situations via our 24hr emergency call number available to residents.

Q: Is access to my apartment restricted during my stay?
A: No member of the FC team will access your apartments unless you have vacated it, or have taken the precaution to isolate yourself in a separate room.

Q: How does my apartment get cleaned?
A: Housekeeping will leave fresh linen, towels and any other cleaning products required outside your apartment every 4 days. They will also collect bagged linen, towels and any refuse that has been left outside by the guest. No member of the team will enter the apartment.

Q: Have any additional cleaning measures been put in place?
A: All Health & safety measures have been increased. Hand sanitiser and tissues are at Reception, and the cleaning frequency for public areas focusing on light switches, door handles and any other touchpoints has been increased. All our HK team carry hand-sanitiser with them at all times.

Q: Will my apartment be safe for use from the previous guest?
A: On departure, apartments are aired for 24 hours, and then cleaned the following day. No apartment will be occupied with 48 hours of the previous guest leaving.

Q: What happens if I experience symptoms during my stay?
A: We have 24hour on-site cover for guests should you require assistance. If you are experiencing symptoms, you will be asked initially to dial 111 from your apartment phone.

Q: Can I order food delivery if I am staying in an apartment?
A: Supermarket deliveries can be made as well as takeaway orders for those who do not wish to leave the apartment.

Q: What are you doing to assist the local community?
A: Key workers & NHS staff accommodated, significantly discounted rates offered for business and community support, £600 funding to Central Taxis for NHS staff use

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