Terms and Conditions Fountain Court Edinburgh

Making a reservation

A credit card is used to take the non refundable and non transferable one night deposit. The remaining balance is due in accordance to the rate selected, please see individual rates. In the event of a cancellation, a refund will be given with the exception of the one nights non refundable deposit. In the event that the required notice is not given the remaining monies will only be refunded if the apartment is resold. Advance purchase rates are fully prepaid at time of booking and are non transferable and non refundable.

Credit card details used to secure the booking shall also be used as a guarantee against any extra charges, such as telephone calls during your stay. 

In exceptional circumstances it may be necessary to cancel your booking. In this event, we shall make all reasonable efforts to offer a suitable alternative or refund any sum paid which shall constitute final settlement of any liability we may have to you as a result of cancellation.

During peak season and high demand periods we reserve the right not to take one night bookings.  Furthermore, weekend bookings and bookings made in high demand periods for 2 nights which are then cancelled to a one night reservation will be charged for two nights. 

We reserve the right to decline single sex group bookings

Internet rates and special offer rates

Internet rates and special offer rates displayed on our website are only valid & available when they can be booked online at www.fountaincourtaprtments.com

Check In and Check Out

Unless otherwise agreed, apartments will usually be made available from 2:00pm on the day of arrival. Reception is open between 8:30am and 7:00pm Monday to Friday and between 10:00am and 2:00pm on Saturday and Sunday. Guests expecting to arrive out with reception hours must notify us in advance.

Unless otherwise agreed in advance, all apartments must be vacated by 10:30am on the day of departure and keys returned to reception. If there is any delay in vacating the apartment beyond the agreed time an additional night's accommodation may be charged to you. An itemised telephone bill will be supplied on departure and this should be settled immediately together with any other incidentals.

Please note you will automatically be charged £30.00 on the day of departure for each set of keys that are not returned.  Should any items in the apartment, including linen, be damaged the credit card number given upon check in will be charged as appropriate and you will be notified.

Damage Liability

It is expected that the apartments are left in a clean and tidy order. You are responsible for any damage to the apartment and its contents during your stay which has occurred due to negligence or omission. Any damage must be reported to us without delay.

Guests are advised that we will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation.

Occupants

Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.

Pets

As a general rule, no pets of any kind, are allowed in the apartments, however, this rule is subject to change by management.

Complaints

In the event of any dispute or if we receive serious complaints we reserve the right to terminate your stay without notice.

Furthermore, we reserve the right to charge guests who cause disturbance to other guests of Fountain Court.